+44 (0)121 294 7840 OR SUPPORT@VAPE-PIG.CO.UK
Mon - Fri: 9:00 - 17:00
Batteries have a warranty period of 6 months from date of purchase.
Cartomizer/Clearomizer/Glassomizer functionality have a warranty period of 2 months from date purchase. Please note this DOES NOT include glass breakages, lost mouth pieces or coil heads (please see below for the policy on coil heads)
Battery chargers have a warranty period of 6 months from date of purchase.
*Warranty of the product begins from the date of purchase started on the order invoice information for the product. This does not take into account from the date in which a customer has started to use the product.
**Please note that if any email correspondence have been involved prior to returning an item to us, please also include a copy within the packet being returned to us.
REPLACEABLE COIL HEADS WILL ONLY BE REPLACED IF THEY ARE D.O.A (DEAD ON ARRIVAL) DUE TO THE NATURE OF THE PRODUCT.
CUSTOMERS MUST CONTACT US WITH 48 HOURS OF RECIEVING THEIR ITEMS TO ARRANGE A REPLACEMENT OR REFUND.
E-LIQUID IS CLASSED AS A CONSUMABLE ITEM, THEREFORE IT CANNOT BE EXCHANGED OR REFUNDED ONCE PURCHASED UNLESS IT IS FAULTY AS WE CANNOT GUARENTEE IT HAS NOT BE OPEN OR TAMPERED WITH.